Registered office: The Wharf, Neville Street, Leeds LS1 4AZ Registered in England and Wales No.1179980. Most of the black box schemes in our list have been rated at least three stars by independent financial services review firm Defaqto, that means they offer “a standard product providing an average level of features and benefits”. Telematics technology to monitor driving behavior via a plug-into-car box. Inddeed, I have this car for more than 8 years and it is insured with Direct Line for same duration. Under their t&c says if i choice to repair my car with my own choice of garage i will have hire car for 21 days, she refused to send the instruction to my garage until now and she saying that i had my car for 21 days because i chose to use my own garage so now still she will not send instruction to the garage and she will not give me hire car. However it was all dealt with in under 2 weeks. Find more Radial J48 MK2 48V Phantom Power Active Direct Box information and reviews here. Companies that offer black box car insurance for young drivers. The RAC and Peugeot assist were fantastically helpful as well. They were very helpful and arranged for my car to be collected from home and taken to a repair garage. Christy, I'm sorry the online form wasn't made easy for you Richard. Direct Line began life selling only car insurance products, focusing on the fact that policies were sold directly to customers, via telephone. I paid 1050 at the start of the year for one years insurance and I am already getting money back as rewards for good driving. We're glad we could make things easy when you needed us the most. Direct Line, an insurance provider in the UK, has been providing car insurance products since its formation in 1985. Absolutely bad service. I got a hire car immediately, I was given all the information I needed and claiming was made easy for me. Only the latest review will count in the company's TrustScore, Thanks for your 5-star review Angela. I went through countless unauthorised problems which has … Private Hire Vs Black Cab – Which Pays the Most? Donal Mc Cay 1 review ... Every other week i was contacted about the misplacement of the black box even though it was placed correctly and was pressured by a member of the customer service team to pay for a new one. Christy. Read 2 more reviews about Flux Direct Only the latest review will count in the company's TrustScore Advertisement. No doubt any sane and reasonable person can see the ridiculous, unfair and stressful position forced on the unlucky people who try to get a quote from them. I could not get past on line form which was very frustrating but was rewarded with a personal and helpful customer support team. However, while the products and policies are generally well-received, in particular their car insurance for young drivers, online customer feedback suggests that there is room for improvement from the company when it comes to handling customer queries and claims. I have no issue having a black box as it earns me even further discounts and gives me an insight into my driving too. The active direct box didn’t appear until the ’80s, after it was noticed that the passive DIs were having a negative effect on the sound of certain instruments, most notably Fender basses equipped with single-coil pickups. Had accident and it was my fault, no 3rd party involved, i was asked to give statement and evidence which i did, i request my car should be repaired on my own choice of garage but they refusing to send instruction to my garage and offer me to take my car on my own expensive and ask the garage to give estimate, even DL know that they have to instruct the garage first but refusing it. We’re sorry you’ve had a disappointing experience with us Robert. Not appearing on comparison sites means that you speak directly with the company, rather than via a 3rd party. Policy docs arrived very quickly . We're pleased you decided to stay with us and give us another chance. How I discovered all this ? car insurance renewal due -- my advice contact direct line online. When they say excess of 500 pounds that means every item for example furniture, single wall, single carpet. Then patronised me by saying that of course I can apply again when my circumstances change. WOW SO MY REVIEW HAS BEEN REPORTED on trustpilot BY DIRECT LINE BECAUSE I AM TELLING THE TRUTH AND THEY CAN NOT ACCEPT, WELL I HAVE ALL THE CALL RECORDED AS WELL SO #Direct Line do not worry i can prove what i wrote, I had several emails from you - but it was all - bit by bit - instead of then whole pcage together. Saved quite a bit of money as well . they will not help but say theres nothing more they can do. Direct line DriveSure Telematics Terms & Conditions; Definitions . If you buy a new car and want to continue using your black box, some providers will charge you a fee for the privilege. We're so pleased you're happy with our service and process. I have had some bad experiences with insurers in the past but this has been perfect. The brand was rated 9 th overall by Which? nowadays cars can easily be hacked into and stolen. RTW Brokers Ltd is an introducer appointed representative (FCA FRN 792386 of Seopa Limited, authorised and regulated by the Financial Conduct Authority (FCA FRN 313860). First time I have use online website , normally I would go with one of the well known car insurers . Easy to navigate the web site, very competitive quotes for car insurance, paper documents arrived quite quickly in spite of the current coronavirus restrictions. To see how Direct Line's car insurance compares to other policies check out our guide on the best and worst car insurance. 25%. Now have peace of mind. I ran over somebody's dropped exhaust in low light when it was too late and risky due to road conditions to avoid it. With more than 10,000 employees, and ten million customers, it is the largest direct car insurer in the UK. Helpful staff, no problem when I explained my medical condition, very competitive premium. Wherever the following words or expressions appear in these Terms and Conditions, they have the meaning given here unless we say differently. Direct Line were very efficient and their repair centre did an excellent job. Copyright © 2009 - 2020 Quote Goat ®. Change of vehicle. My advice is to use a garage of your own choosing and stay well clear of Direct Line car “insurance”. Important Notice: All information on this site is up to date at the time of writing and whilst we strive to make sure this information is always accurate we would like to stress the importance of checking the rates, fees, charges and similar upon proceeding with an application directly on any product provider's website. Direct Line also offers a telematics policy (also known as black box insurance) that may be useful for young drivers. Direct Line offers three main policies when it comes to car cover: A choice of comprehensive or 3rd party fire and theft, offering features such as: used car replacement, medical expenses, personal belongings, windscreen damage, uninsured driver no claims protection, and £0 excess on accidental damage. We're so pleased you're happy with our helpful staff and your premium was competitive. There were glitches - with limited access to you wifi on-site - password was rejected time and again - even though it was new and accepted at the beginning. Surprise surprise I had to call Direct Line to check progress and was told that they were sorry but as the witness had decided against attending court they were in effect going to collude with the other party’s insurer on a knock for knock basis, that I need not worry as my no claims bonus was protected. Direct Line general insurance policies are underwritten by UK Insurance Limited. In other words I can reapply when these factors personal to me which are secret to me change. Yes (2)No, do not insure with this company. Read Less. They also advised that although they would not fight my corner they had no objection to me employing my own solicitor to do it. When I called them to understand why they have transferred some money to my account. i leave my car in a car garage for some repairs and it gets stolen and now nothing is being done about it. For my next car, I will go to another insurance company. If you have any questions about RAC Black Box Car Insurance, you may find the answer at our Frequently Asked Questions (FAQs) page. without any evidence. They will not pay for your claim. The repair took 5 days longer than anticipated, so they paid me £5 for each day over the week that it should have taken. Direct Line arranged everything and as I had Hire Car on my policy, they paid for a replacement car whilst mine was being repaired. They will not pay for your claim. The brand was rated 9th overall by Which? It’s always maintained a high profile in TV advertising, from the ‘phone on wheels’ logo, to the current campaign featuring the Winston Wolfe character from the film Pulp Fiction. Black Box S1 E1: Kiss the Sky. When they say excess of 500 pounds that means every item for example furniture, single wall, single carpet. Compare over 110 car insurance providers The post eventually arrrived - just before I was about to cancel. Will never use them again. Despite this, Direct Line did win a Customer Experience Award at the 2016 UK Financial Services Experience Awards. Christy. Contacted Direct Line when my car was damaged. Find cover options, quick and easy transaction. Cant praise direct line enough for the speed and ease of dealing with my claim and the speed and quality of repairs. Direct Line, This uses a plug-in box in the car to analyse driver behaviour, allowing it to offer better price terms to safer, lower-risk young drivers. Christy, Thanks for your review Gordon. Did you find this review helpful? I now conisider the 'password phenomenon' as a failure across business arrangements. Direct Line has become the latest insurer throw a lifeline to young drivers who are battling rising motor insurance premiums. Christy. Will never use them again. Registration number 202810. My car was written off without my consent within 24 hours. This was after I tried to get a quote from them and to my horror they declined to give me a quote! Direct Line are at the low price end especially for new drivers. Being curious I stayed with the gent doing it regardless and guess what? The first thing he checked was the tyre tread depth, not the damage. I am with direct line, had their plug in crap for 1 week, tried my best still go scores of 60/100, my quotes 1700 for the year with the box, i called up and asked to take it off because it was 'discouraging me' (made up) for some lucky reason they came back to me to say that there has been no increase is premium, now i dont know if it is pure luck but you have nothing to lose. For drivers under 25, with discounts offered to safe drivers. Hover over the stars to select a rating or write a review below. Active DIs operate either using a battery or phantom power. The quality of the repair was excellent although it took a little longer than expected. great for younger drivers with their first car when the insurance is so costly. Registration number 202810. Read 630 customer reviews of the Direct Line Car Insurance - www.directline.com & compare with other Car Insurance at Review Centre As the company has grown, so the reputation for service has fluctuated, reflected in a wide range of ratings from online customer reviews. These direct tv black box are compatible with all types of TV models and can consistently deliver upscale services for a long span of time. Thank you. Though they did bump up the premium on renewal, they are not alone in doing this and were open to negotiation when told they were uncompetitive. TV14 Drama, Series Series. Car Insurance: How Will Brexit Affect My Cover? It could have added more stress for me over the claim period dealing with work to keep my job during the Covid epidemic. Customer feedback for Direct Line seems to be very much a mixed bag of good and bad, with online reviews covering the full spectrum of 1 to 5 star ratings. My wife damaged the car. We're so pleased you've joined us. Watch the full episode online. When I asked them what circumstances had to change, their unbelievable answer was that their decision is based on their underwriting criteria and I was not allowed to know the factor or factors that resulted in their decision! Apart from one minor hiccup with provision of a courtesy car, Direct Line provided friendly and efficient service. Before you take the insurance read the policy line. Direct Line general insurance policies are underwritten by U K Insurance Limited. Like traditional car insurers, black box insurance companies charge a number of fees. U K Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Get rewarded for being a safe driver today. All rights reserved. Would recommend Direct Line for … Did you find this review helpful? DrivePlus is Direct Line’s telematics-based ‘Black Box’ scheme for drivers under the age of 25. Such a horrible and traumatic experience. Please send us an email with your reference number if there’s anything you would like us to look into. Registered in England No.1179980. PLEASE STAY AWAY FROM THIS USELESS INSURANCE COMPANY. About | Privacy Policy | Terms & Conditions | Advertising | Guides | Sitemap |Contact, Capital Office, Kemp House, 152 - 160 City Road, London, United Kingdom EC1V 2NX I have logged a claim with them, they are telling me that I have to pay back 40 pounds if I want to keep my car. If you're aged 25 or under with a full licence you can get an upfront discount in your first year when you add DrivePlus telematics to your policy. Direct Line to trial black box technology to cut motor insurance premiums. Registered office: The Wharf, Neville Street, Leeds LS1 4AZ Registered in England and Wales No.1179980. It’s a policy which, they say, allows them to pass savings onto their customers through not paying commissions to these comparison sites. There is no need for passwords - once you have details of the person online. Not only, I had an accident I was not even responsible, Within less than 48 hours, I was no longer owning my car I had for nearly a decade and I feel like I been treated not as a human being but an object. I have to mention here I did not agree with the valuation they made for my car. We love to see you'd highly recommend us Maz. Direct line is the worst company ever. I do not definitely recommend at all this insurance company. Registration number 202810. First Aired: April 24th, 2014. Absolutely bad service. She knows what she is doing is wrong but she can not say it and she has been pushed by someone in DL to do that such as, not give me hire car, not send instruction to the garage to repair the car, give me wrong information, let the garage to go through my belonging, delay the claim, refused to speak to someone els, etc. Christy, Brilliant, thanks for joining us Raymond and for your 5-star review. As well as looking at how Direct Line's car insurance policy stacks up against others, we've also analysed how customers who have recently made a claim feel about it too. Providing cover for more than one car, while keeping details separate so that any claim on one car does not impact the driver on another car. No advice has been given by Quote Goat. Before you take the insurance read the policy line. Direct line is the worst company ever Direct line is the worst company ever. TV14 Drama, Series Series. We're sorry, But AliExpress doesn't work properly without JavaScript enabled. Using telematics technology, we’ll give you a black box plug-in for your car so we can monitor your driving performance. The only problem is with the DLG Auto Services body shop owned by Direct Line. Not to mention, I'd hate to have the thought of the black box in the back of my mind every time I had to brake/overtake. Thank you direct line. Black Box Single-mode Value Line Patch Cable, Sc-lc, 3-m (9.8-ft.) - Fiber Optic For Network Device - Patch Cable - 9.84 Ft - 2 X Sc Male Network - 2 X Lc Male Network - Yellow - Rohs Compliance I found the number of updates I received most reassuring. Easy transaction , better bets fees cover than other companies . It doesn’t take much to work out this must be done to ensure DL doesn’t miss any opportunity to wriggle out of paying IMHO. Direct Line dealt with my claim quickly… Direct Line dealt with my claim quickly and effeciently. We’re so happy we could make things easier for you. I have a black box with ingenie and it is very good. my claim havent been sorted out and theres no clear evidence that a key was used to steal my car from the cctv footage i’ve seen. in July 2017, while the customer score of 66% was the 7th best out of the 31 companies reviewed. con artist, Did you find this review helpful? We're pleased you're happy with our service. now they refusing to give me hire car and refusing to instruct my garage and the case handler(Jennie) told that if i called or complaint that should be directed to her, she said that i am not allowed to speak to anyone apart from her even she lied and gave me wrong information, now she is bulling me saying that under which law it says that no one can go though my belonging without my consent. I want people to be aware before taking the policy. Still within 24 hours, Direct Line changed my insurance cover from comprehensive to third party cover and they did not bother to inform me. Thanks for sharing your experience. Yes (22)No (5). For now i can not speak or complaint to anyone and i can not have anything. Yes (1)No. Did you find this review helpful? she said the car was not hacked into. A DI unit, DI box, Direct box, Direct input, direct injection or simply DI is an electronic device that connects a high impedance, line level, unbalanced output signal to a low impedance mic level balanced input, usually via XLR connector. RTW Brokers Ltd is listed on the data protection register under registration number ZA291786. Direct Line is a leading name in the UK car insurance market, and offers a competitively-priced range of products, which generally stand up well to those of their rivals. Over the years, the product range has expanded, although the brand has maintained a strong stance on direct sales, and do not appear on any comparison website. Thanks for your 5-star review Adrian. Black box insurance, also known as telematics car insurance, is a type of car insurance premium that uses telematics technology.. A small black box device is fitted to your car and the data it processes helps your insurer understand how you drive and then adjusts your premium accordingly. Join more than 3,000,000 users. An awful awful experience with Direct Line regarding a motor claim. Car accident 2 weeks ago, not my fault. And they arranged an automotive recycling company to collect it. Another little ploy to be aware of – The garage they nominated for repairs (Ford) specified that their assessor would check my car on his own which caught my attention. Direct Line is regulated by the Financial Conduct Authority. Basically she has to tell me who i can speak to and who i can not, she has to decide what i can have and what i can not. Save my name, email, and website in this browser for the next time I comment. The following factors could affect how much your black box car insurance policy could cost. A witness statement supporting me was provided I and was advised to go ahead with the repair and that if I paid the excess to speed up repair, they would refund it to me from the claim against the other driver. Your email address will not be published. How did customers rate Direct Line's car insurance? That’s exactly what we are here for Sue. All this dealt with by Direct Line, I didn't have to lift a finger. Video Video related to radial j48 mk2 48v phantom power active direct box … The products listed here are of optimal quality and come with a host of features that make them unique compared to other counterparts. I am not one to change any provider of services but am pleased that I have, time will tell how good the service is should I need to use it. They have dealt with our no-fault claim swiftly and kept us informed when we might need to be involved in giving evidence. I like that after three years if you have a good driving score the black box is switched off but the insurance is the same price, sort of like a trial period. Even if i call to ask for DL t&c my call will be transfer to her and then her words are their t&c. If you are in need of financial advice, we recommend consulting a financial adviser. i would put zero star if there was an option to do so. just spoke to the person dealing with my claim Elizabeth Scherer utterly rude and awful customer service. Some companies are now putting the password aside. Thanks for joining us Carol and for your 5-star review. As a young driver with 4 years behind me, I am sincerely impressed with the fair price that direct line give me, which consistently undercuts the market. This makes assessing the costs of its insurance products difficult, although Direct Line is generally competitive, versus the main competitors. Please send us an email with your reference number so we can look into this further for you. “To make insurance easier and better value for our customers”. I would certainly recommend Direct Line. They will still pick up the bill. Compare young driver car insurance quotes here. Christy, Amazing, thanks for your review Yvonne. First Aired: April 24th, 2014. Telematics devices can come in the form of a black box, an app or a plug-in and they collect a variety of data using GPS (Global Positioning System) technology and sensors to determine things like how fast a vehicle is being driven or whether the brake is being used aggressively. Repair centre was great and kept me informed, Pleasant staff and extremely easy process - would highly recommend, I was provided with an excellent service by both Direct Line and the vehicle repairer. Smart miles review: no problems, simple and easy, black box is a little tricky to install but if you get you garage to put it on it's no problem. 7 days in total from claim to repair. I made complaint and that complaint went to her to investigate and she will not stop bullying me until the claim is settle but at later DL might compensate me. I can imagine that this would be a rarer event than a total eclipse of the sun. Went ahead but did not make use of the courtesy car as I did not need it. I do not plan to switch supplier anytime in the future! Do not agree to use them, go to a manufacturer accredited independant body shop. Yes No (1). Contacted Direct Line when my car was damaged. Quality controll is non existant. However, like all car insurance providers, the price of each policy is dependent on specific criteria personal to the customer. Arguing that I was paying them to do it was ignored. Save time & money If you drive safely, you could save money. Better stay away from this company and it will be my last year with them even i paid yearly, Your email address will not be published. now its been over 3 months and am still left without my car. We returned to Direct Line because their multi-car insurance made them competitive. Everything You Need to Know About Windscreen Cover, Compare young driver car insurance quotes. Direct Line general insurance policies are underwritten by U K Insurance Limited. Did you find this review helpful? That doesn’t sound right Ruki, the excess should only be applied once to the claim. The black box (also known as "telematics") enables insurers to track driving style and enables them to predict which drivers are more or less likely to have accidents.. Black box insurance policies typically re-assess the price of insurance based on the data from the black box - either monthly, quarterly, or annually. However, Insurance Age reported that Direct Line received the most customer complaints (1,447) of any UK insurance provider in the first half of 2017, over 400 more than any other company. Direct Line’s telematics arm, DrivePlus, said drivers frequently underestimated the speed at which they were travelling. Required fields are marked *. Lack of communication from Direct Line after initially making claim, i had to chase them for updates, it took over two weeks before the car was even sent to a repairer. Thanks for your review. I also got a brand new courtesy car to use in the meantime. On TrustPilot, the company receives a poor 1/5 rating from the 365 reviews on the site, with a range of customer quotes from very bad to very good, such as: “They say you only know how good your Insurance company is until you need them and I can vouch that direct line are awful.”, “Awful customer services. The courtesy car was also picked up from my house. Thanks for your review. If you cannot find the answer to your question, please contact our Customer Services team on 0330 159 1042 who’ll be happy to help. © 2021 Trustpilot A/S. I would recommend them wholeheartedly.”. Buy these smart and efficient This might include the age of the driver, type of car, driving convictions, or location. Analytics Supplier - a specialist company which collects and analyses data on our behalf. At Direct Line, we believe safer drivers should pay less for car insurance. Dis are frequently used to connect an electric guitar or electric bass to a mixing console's microphone input. My car was repaired within the time zone and delivered back to me. So in these time I thought I would go with Direct Line glad I did very helpful easy to do . Do not even try to get a quote from Direct Line Insurance if you value your sanity. Whilst I accept that they have a right to offer insurance (Or not) to whoever they prefer, it is their total disregard for the impact of their decision on their potential customers and their refusal to concede that people should be able to ask on what basis a decision has been made that may have potential impact on their future insurance application. Both active and passive types are in use today, and each has its advantages depending on the application. To see how much other insurance providers charge, you can get a car insurance quote with us.