I will refund the buyer, but can I claim back the cost of the item through the global shipping programme? How do you follow up with Ebay on this? I went to the link and yes it says that sellers are not responsible, but Ebay sent me a "Item Return" notice giving me 3 options for refunding. I've tried the following way: 1. Maybe anybody has another idea how to go on now. eBay UK announced it updated its Terms and Conditions for a service offered to sellers. Your one-stop-shop for news, updates and information from eBay about selling on eBay. I called eBay again, the support told me to write an E-Mail to them. I called DHL Express, they told me that I can't  report the claim, the sender (Pitney Bowes) has to report it. Delivery methods from eBay vary depending on where the eBay seller is physically located. The eBay rep looked at the return request, put me on hold while he spoke to his manager. Once an item has been forwarded by the US shipping center, you won't be responsible for refunding the buyer if an eBay … The case must be opened through eBay not Paypal. This is good and bad. 2. I sent off an ebay package to a buyer. The claim is about USD 250,--, neither the seller and the buyer is responsible for the claim but I have the financial damage now. Give support, share information, and connect with fellow members. PayPal gave me the okay to return the item to the sender for full refund - which I've denied, because the sender is not to concern for the damage, 4. Contact ebay directly when it comes to GSP claims. In many cases the buyer is covered by either … so bit of a grey area if the seller is responsible for the item being damaged BY a shipping centre, assuming the protection is the same … That being said items do sometimes get damaged during … I received a notebook, bought on the 28th of July 2017 about one week ago. You are out of the picture. I am looking for some advice regarding refunds and the global shipping programme. 3. The buyer should be reimbursed by Pitney Bowes. When you use the Global Shipping Program, you're responsible for getting packages safely to the US shipping center. Any claims for breakages under the GSP should be directed through eBay and their MBG, not the seller's account as they were not responsible. ONCE IS ENOUGH. SO FAR THE GLOBAL SHIPPING HAS NOT CONTACTED THE BUYER OR ME AND IT IS OVER 12 DAYS. The Global Shipping Program makes items available to over 60 million buyers worldwide while allowing sellers to ship the item domestically to eBay’s shipping center. One seller had double-boxed a delicate collectible and the buyer received it single-boxed and damaged. Copyright © 1995-2021 eBay Inc. All Rights Reserved. You will not be responsible under the eBay Money Back Guarantee or PayPal Buyer Protection Programmes for the loss of, or damage to, a GSP Item after its acceptance at the UK Shipping Centre. Hi All I sold an item via the Global Shipping program. If you pay by PayPal, your payment will be split into two transactions: The first payment goes to the seller to cover the item price and any domestic shipping costs to send the item to the global shipping … Claims for breakages (danage in transit) and even the wrong item arriving, due to mistakes at the GSP hub, are dealt with through ebay and the GSP … However, eBay will remove neutral or negative feedback associated with Global Shipping … Any help will be appreciated. Here's how: Go to Site Preferences - opens in new window or tab in My eBay. http://pages.ebay.co.uk/shipping/globalshipping/seller-tnc.html. I UNDERSTAND IT IS BETWEEN THE BUYER AND EBAY BUT THE SELLER HAS ASKED ME FOR HELP BECAUSE NO ONE HAS CONTACTED HIM. The item never turned up with the buyer in the US so he, naturally raises a complaint. 5. Select Edit beside Offer … Do they check items in Kentucky? I haven't had this happen before and I do not know what to tell the buyer to do as I think I am protected also as it was sent Priority and probably was damaged between the US and Canada. When I, the seller, received the email from eBay stating that my buyer filed a return request, I called eBay. 3. Once the case is open then you call or the seller calls to move the case to the GSP team to deal with the refund. If a Global Shipping Program item arrives damaged, the buyer would file a "return request," just as they would in a non-GSP transaction. The good is that your item is inspected by eBay in the forwarding process and confirmed that the item … There are times, with less expensive items, where sellers may feel that the Program fees are out of proportion to what the items … Do I just give him a refund or am I protected as it was sent undamaged to the US Center? -- Locate item that arrived damaged … If the goods are shipped from the United States or United Kingdom, then the sellers often use the eBay Global Shipping Program and packages are sent through Pitney Bowes.Often times eBay … You will not be responsible under the eBay Money Back Guarantee or PayPal Buyer Protection Programmes for the loss of, or damage to, a GSP Item after its acceptance at the UK Shipping Centre. 3. Global Shipping Program - Item arrived damaged (poorly repackaged) May 13, 2014 10:30 PM Subscribe Hello all -- I had purchased an expensive antique item from a US seller on Ebay … Please feel free to start a new thread if you wish to continue to discuss this topic. If GSP continues to … Click Site Preferences on the left. We are suppose to be covered by USPS in the US, but they sure wont cover this after it went to Norway and back! However, when I receive it, I notice the parcel's external box was damaged… Learn more in the eBay Global Shipping Program buyer terms and conditions. That got me speaking to the right department. The Global Shipping Program makes your items available to more than 60 million buyers worldwide. THIS WAS MY FIRST TIME AND FIRST ISSUE. they use multi pal courier companies that can damage … No, you don't give a refund. The Global Shipping Program works best for items with an average sale price of over $50. Sent the item via courier to the Derbyshire centre and know it arrived as the couriers website, Hermes, shows it as delivered. In many cases the buyer is covered by either the eBay Money Back … Now I am at a dead end and I have no idea how to go on in this case. I have the same problem, but eBay.at / eBay.de won't help me. Once you’ve paid for your item, the seller sends it to the global shipping center. ... Well, AF, another shining example of ebay… My buyer filed a case and I thought sellers were protected if the item was damaged after leaving US SHipping center. A buyer claims an item isn't received or. In the listing form, go to the Add shipping details section. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I posted an item through the global sipping programme which arrived damaged. Meet other eBay community members who share your passions. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. You can opt out of the Global Shipping program at any time. Share best practices, tips, and insights. Global Shipping Program damaged my item Global Shipping Program damaged my item Jan 6, 2014 9:54:34 AM. This is, of course, a nightmare for rare collectibles where we care more about the item … Be sure that you have cleared the Override my shipping exclusions for Global Shipping Program eligible items check box in My eBay. In most eligible cases, the buyer is fully covered by either the eBay Money … I had a similar thing happen to me. When the machine answered I said "global shipping program damaged item". Of course you're protected, as it says right here: http://pages.ebay.com/help/sell/shipping-globally.html#protected. Scroll to … I called the local eBay hotline, the told me I have to open a case on PayPal - which I don't understood, but I've opened a case on PayPal. So what to do? GSP_seller is protected (You aren't responsible for item loss or damage that occurs after the item is forwarded by the US shipping center. Rep says that they open packages and inspect for damage and if there is no damage they forward to recipient, if there is damage they contact the seller. Ebay's global shipping program offers the following assurance: You aren't responsible for item loss or damage that occurs after the item is forwarded by the US shipping center. How should I tell the buyer to proceed? I can't find much about making a damages claim. That got me speaking to the right department. ****************************************************************************************, ****************************************************************************. Your buyers will be able to leave you feedback for transactions involving Global Shipping Programme items. I called eBay and they helped me resolve it, here's how: 2. The item was wrapped well when it left me and there was no damage showing on the box "received pictures". The seller is using eBay's Global Shipping Program and my item was shipped through Pitney Bowes service. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. USPS Priority Mail automatically covers packages that are damaged or lost up to a value of $50 for all eBay sellers. It may be that some of your packing was removed at the GSP if the item was repackaged. ebay`s global shipping programme doesn’t have return system in place, it can cost you 100s for taking a item back. As advised, you just state in the dispute that the item was sent via the Global Shipping Programme and has been forworded by them to the buyer, and according to eBay and GSP policy you are not responsible for damage … Luke, you are not responsible for damage in transit and you shouldn't refund, advise your buyer to open a case stating 'damage in transit' you then respond to the case stating global shipping arranged delivery, Pitney Bowes will then refund the buyer, you keep the payment. Beside Shipping Preferences, select Show. I wrote the mail with the whole story, photos, ... 6. eBay wrote me, that the can't help me because I've opened a case on PayPal. International returns are not … It was send throught the Global Shipping Program and was sent to the US shipping center by Priority Mail which is. eBay … I want to give the buyer the correct information to get his refund but also protect myself if it was insured while in the US. eBay… The item was not as described in the listing. The eBay … When I, the seller, received the email from eBay stating that my buyer filed a return request, I called eBay. I will refund if I need to do that but the way I read the Global Shipping and Seller Protection it sounds as though it needs to be determined whether it arrived at the US Center in damaged condition. http://pages.ebay.com/sellerinformation/shipping/globalshippingprogram/faq.html#center, An item was damaged in the ebay global shipping program. Scroll down to seller protection, then click terms and conditions: http://pages.ebay.com/sellerinformation/shipping/globalshippingprogram/faq.html#center. DO NOT SELL WITH GLOBAL SHIPPING PROGRAMME IF YOUR PRODUCTS ARE EXPENSIVE. So, it appears that eBay's Global Shipping Program can reject forwarding of a package and then either destroy or resell the items in question (while giving a full refund to the buyer). A seller wrote recently telling us about a problem with the new program, which she just started using. Find the Shipping preferences heading (eBay.com) or Postage and packaging preferences … Buyer opens case and it's between him and eBay. However, each eBay international standard delivery shipment includes a $100 shipping protection plan to help in case of lost or damaged items.” Note that both eBay programs are optional. Thank you. Learn more in the eBay Global Shipping Program buyer terms and conditions. I was then told that eBay was turning the auction case over to the GSP, that I would receive email confirmation that I was not responsible for the damage, and GSP would take care of the buyers refund after an investigation. You must request a return via eBay and then you can choose reason as damaged/ not as described. Ebay … A package is damaged in transit. Top Rated sellers, as well as sellers with at least 300 transactions during the previous … Several sellers have done this and discovered that GSP repackaged the item. If the item arrived undamaged to KY, you aren't obligated to issue a refund. 2. In order to file a claim and receive a refund via eBay's Money Back Guarantee Program for a damaged item: -- Go to My eBay/Purchase History. To the last poster.. If an item is damaged or lost after reaching the shipping center, you're protected from: eBay … If you shipped an item to a winning eBay bidder, and it arrived in less-than-perfect condition, it’s time to do some serious problem … From there, it's sent to you. If the item doesn't match the listing description, your purchase may be covered by the eBay Money Back Guarantee. Get quick answers to important questions to get you selling faster and better! AS THE SELLER I FEEL VERY BAD THAT HE CANNOT GET THIS RESOLVED. Copyright © 1995-2020 eBay Inc. All Rights Reserved. eBay reserves the right to collect, using any collection methods at its disposal, any unpaid amounts that eBay pays to … When the machine answered I said "global shipping program damaged item". I WAS THE ELLR AND THE ITEM WAS RECEIVED BROKEN IN CANADA. 16-02-2019 9:12 AM - edited ‎16-02-2019 9:13 AM. Due to the age of the thread, it has been closed to further replies. Your purchase of a GSP Item is subject to eBay's unpaid item policy. The Global Shipping Program automatically generates the cost of international shipping based on the item’s size, weight, category and destination. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If a Global Shipping Program item arrives damaged, you would file a “return request,” just as you would in a non-GSP transaction. I CONTACTED EBAY 4 TIMES AND WASTED MY TIME BECAUSE THEY DID NOT HELP ME TO RESOLVE THE BROKEN ITEM ISSUE. Global Shipping Program. The buyer didn't ask for insurance,But i added $300 insurance on it myself I filed a claim and recived the "new" normal $50 … I WILL NOT USE GLOBAL SHIPPPING AGAIN. It was damaged massively because Pitney Bowes hasn't repacked it well and the packaging was not very stable (some broken parts lies in the bubble wrap, so I know it was damaged on the way from the USA to me in Austria). On the line with eBay. You want to return an item At the top left of the eBay site, click your username then Account settings. You're protected from negative / neutral feedback, and have control over which items you want to ship through the program. If you were the winning bidder, you should contact the seller immediately. Once an item has been forwarded by the US shipping center, … If for no other reason than if the item is damaged after it leaves the Shipping Center they are then on the hook to cover any damage. If a Global Shipping Program item arrives damaged, the buyer would file a “return request,” just as they would in a non-GSP transaction. About 2 weeks ago, I won an eBay bid listing on a Swarovski crystal. Has anyone successfully had Ebay pay for a damaged item? As eBay has no control over Paypal they are two seperate companies. It was damaged during shipping. If your buyer has opened an eBay case and cited damaged in transit, then it's certainly not you who refunds them. What is the phone number for GSP? I have just received an email from a buyer in Canada that the item he purchased has arrived in damaged condition. He purchased has arrived in damaged condition much about making a damages.! Buyer filed a case and it is between the buyer and eBay collectible and global... 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